Patient Billing Moves to Pioneer Building

Press Release – On Friday, May 25, Campbell County Health (CCH) Patient Financial Services moves to the Pioneer Building, 900 W. Eighth Street in Gillette—formerly known as Pioneer Manor. The Campbell County Memorial Hospital (CCMH) Patient Accounting office and Campbell County Medical Group (CCMG) Central Billing Office will be closed on Friday, May 25 for the move. Patient Financial Services plans to open at 8 am on Tuesday, May 29 for regular business.

Patient Financial Services is a newly formed department in the organization—combining CCMH Patient Accounting and the CCMG Central Billing Office into one unit. This move allows for the departments to formally merge, as well as make it easier for patients at the hospital and the clinics to pay nearly all their bills in one location.

Patients may still submit payment for bills at the CCMH Operator Office in the Main Lobby (often referred to as PBX), but no counselors will be available to talk with them. Patients may also continue to pay bills at Receivable Solutions, 100 Warren Avenue. CCMH patients will still be able to pay their hospital bill online at www.cchwyo.org/payyourbill; clinic online bill pay will come later in the summer.

If you have questions concerning your current hospital or clinic statement, please contact Patient Financial Services at 307-688-2690. Or, email your questions to patientfin_serv@cchwyo.org.

Later in the summer, patients will also see a consolidated, easier to read invoice—meaning all charges from CCH, whether it’s from a clinic or the hospital will be on one bill. (This won’t include outside entities, like radiology or separate specialty services like surgeons, but it will include most everything from CCH.)

This move corresponds with the work being done in the CCMG Clinics to improve CCH patients’ electronic health record (EHR). From May-July, all of the Clinics are switching their current EHR system to the same system used for CCMH. This upgrade allows for:

• less paperwork to complete when patient’s need a healthcare service
• a streamlined registration process for clinic visits and other tests like Lab and X-rays
• and a single, better My Health Home online medical record you can access from home.