A number of customers have reported receiving fraudulent calls from scammers posing as utility representatives. The caller insists that the customer is behind on their bill and then threatens that, without an immediate payment, service will be disconnected.
This week the reported scam calls have primarily been targeted to business customers. Some insist the victim obtain a prepaid card and share the code while one customer was even asked to meet the scammer at a specific location.
Customers can protect themselves from these types of schemes by being aware of the following tips:
- If the caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code. Rocky Mountain Power will never ask for payment via prepaid credit card. We offer a variety of ways to pay a bill, including accepting payments online or by phone. However, payment via prepaid card will never be demanded
- If the caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice about late payments or a potential disconnection. We don’t threaten our customers and work with customers who are behind on their payments to help them get back on track. Generally, notices about past due bills are sent to customers in the mail or delivered to their home, or they receive an automated phone message.
- If the caller says he is with the “Rocky Mountain Power Disconnection Department.” No such department exists.
If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill. Rocky Mountain Power customer service employees will always have your account number.
Remember, if you still have concerns about the legitimacy of a call, you can always call back at our published customer service number, 1-888-221-7070. Rocky Mountain Power is asking customers to report any scam calls received, including the phone number the person is calling from and any information that may help to track down the crooks.
Rocky Mountain Power
Rocky Mountain Power provides safe and reliable electric service to more than a million customers in Utah, Wyoming and Idaho. The company works to meet customers’ growing electricity needs while protecting and enhancing the environment. Rocky Mountain Power is part of PacifiCorp, one of the lowest-cost electricity providers in the United States. More information at rockymountainpower.net.